When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities. We offer an array of opportunities - service technician jobs, installation technician jobs, security installation jobs, engineers, and project manager jobs to name a few. Start your career with us today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

JOB OVERVIEW

The Technical Services Manager’s role is to plan, coordinate, supervise and participate in the activities related to the platform configuration, device configuration, and configuration management of the Nuclear Security Systems. This position is also responsible for overseeing technical resources during onsite system installations. This individual will apply proven communication skills, problem-solving skills, and knowledge of best practices to guide his/her team on issues related to the configuration and deployment of mission-critical information and software systems which are used to maintain critical infrastructure in the Nuclear marketplace.

DELIVERABLE DESCRIPTION:

• The NSSC organization focuses on delivering custom security solutions which are developed in-house
• These access control, alarming and video assessment systems are used to secure nuclear power plants
• Our system platform consists of Windows-based servers, Windows-based workstations, Cisco switches, and a number of networked peripheral devices
• These systems are delivered to U.S. Government-regulated industries
• These systems must meet regulatory cyber security requirements, utilizing overlapping security controls to achieve a defense-in-depth strategy that supports the regulatory requirements and guidance provided under NEI-0809
• Customer systems are air-gapped and never connect to the internet, so all configuration must be performed in-office
• Each system has the same core functionality but with a different implementation, which requires you to be flexible, organized, and with a keen attention to detail

WORK ENVIRONMENT:

• This is a fast-paced role that brings different challenges and opportunities on an ongoing basis
• It is a high intensity and dynamic environment
• Your team will work on multiple projects and work streams simultaneously, resulting in changing priorities with tight deadlines
• This is a great role for someone who is comfortable motivating the team for challenging assignments
• You will make decisions and take ownership of the department
• The role will balance speed and efficiency
• Our regulated industry customers hold us to high standards, and delivering quality is a high priority
• This team has NO on-call duties!
• In-office participation is required for the first 90 days, then 4 days in-office weekly
• Up to 10 weeks of travel, with a trip duration of two to five days

RESPONSIBILITIES:

• Lead a small team of technical experts in operating system, networking, and security solution deployment
• Develop an effective balance between project deliverables and team leadership, prioritizing and addressing the needs of both AUTS and its customers
• Commitment to proactive communication and management of expectations
• Outstanding leadership and emotional intelligence, with the ability to make quick yet informed decisions with great judgment
• Coaching, mentoring and consistent professional development of staff
• Strong technical skills, as demonstrated in past technical roles and self-directed research, learning, and certifications
• Professional, solution-minded, and friendly demeanor with a strength in building strong business relationships internally and externally
• Excellent written and verbal communication skills
• Detail-focused personality with a penchant for organization, documentation, and process
• Facilitate collaboration both between your team members and the other departments
• Provide oversight and manage project schedules for technical services team
• Analyze platform design requirements and implement design plans based on requirements
• Document platform configuration
• Create installation and configuration documents as required
• Troubleshoot or guide troubleshooting of complex hardware and software systems
• Assist installation team during customer deployments

QUALIFICATIONS:

• Must possess one or more of the following:
  • Bachelor's Degree in information systems, computer information technology, engineering, computer science or related major
  • Associate's Degree in information systems, computer information technology, engineering, computer science or related major with a minimum of seven (7) years of IT experience
  • High school or equivalent with a minimum of nine (9) years of IT experience and applicable industry certifications
• Possess a valid driver’s license in order to travel to customer locations
• Minimum of 5 years in an IT role
• Minimum of 3 years in a managerial, supervisor, or leadership role
• Authorization to work in the US
• Ability to travel to out-of-state customer locations for one or more weeks at a time
• Ability to pass an extensive background check, including FBI criminal records check, psychological testing, employment and reference checks to determine any substance abuse problems, and investigation into personal finances

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k) plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.